FAQS

Can I sail with my Birth Certificate and Identification?

NO.  Virgin Voyages require a valid passport and must be valid 6 months after travel date.

Can I choose a specific cabin, or will one be assigned to me?

For bookings made on or after October 7, 2025:
How your cabin is assigned depends on the voyage fare option you selected:

• Lock It In Voyage Fare (Standard Cabins & Suites): Your cabin is booked on a guarantee basis. You’ll secure the category you selected (or higher), but the exact location is assigned closer to sailing. Cabin changes are not allowed.
• Base Voyage Fare (Standard Cabins): Your cabin type is assigned automatically within the category you booked, and cabin changes are not allowed.
• Essential & Premium Voyage Fare (Standard Cabins): You’ll choose your cabin type during booking, and your cabin will be automatically assigned. With these fares, you’ll also have the flexibility to make changes later if availability allows.
• Non-Lock It In Voyage Fare (RockStar & Mega RockStar Suites): Suites are automatically assigned, and cabin changes may be possible depending on availability.

Can I select the voyage dates, pay for the voyage in full, and then transfer my booking to someone else when booking My Next Virgin Voyage?

For bookings made on or after October 7, 2025:
Your ability to transfer or change names depends on the voyage fare option you selected. Sailors who booked the Base Fare should keep in mind that Base Fare rules override the My Next Virgin Voyage name change rules, meaning this fare does not include the cabin change benefit. 

What is Virgin Voyages’ cancellation policy?

For bookings made on or after October 7, 2025:
Your cancellation policy depends on the voyage fare option you selected:

• Lock It In (Standard Cabins & Suites)
  • All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
• Base (Standard Cabins)
  • All payments are 100% non-refundable (excluding taxes and fees). No grace period, no date or name changes, and no Future Voyage Credit.
• Essential (Standard Cabins)
  • 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
  • 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but will be transferred to Future Voyage Credit.
  • 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees). Only secondary Sailors (not Sailor #1) may be changed.
• Premium (Standard Cabins), RockStar & Mega RockStar Suites (Non-Lock It In)
  • 120+ days before sailing: Within 7 days of deposit, receive a full refund. After 7 days, deposits convert to Future Voyage Credit; all other payments are refunded.
  • 119–45 days before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but Sailors may choose to transfer payments made to Future Voyage Credit, change voyage dates, or change any names on the booking.
  • 44 days or less before sailing: All voyage fare payments are non-refundable (excluding taxes and fees), but any Sailor may be changed.